Practice Plus Learning Hub – Managing Stress & Difficult Conversations 2nd May

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Managing Stress & Difficult Conversations for Practice Managers.

2nd May, 9.30am-4.30pm, Eastern FSU Offices, Bradford Court, Belfast, BT8 6RB.

Target Audience: Practice Managers / Business Managers.

Cost: £120 (including VAT)10% discount offered if booking all three Practice Manager events, please email to have your invoice amended.

A comprehensive one-day workshop designed specifically for Practice Managers, aimed at fostering personal growth and leadership within the challenging environment of Primary Care. This course will enable Managers to understand a variety of techniques to support them and help them manage a stressful work environment effectively. There will also be a focus on strategies for managing conflict and handling challenging conversations. The course will be interactive and there will be plenty of opportunity for discussions and sharing with colleagues, while benefiting from the knowledge and strategies outlined by the speaker.

Course Aims & Objectives

Morning session: Emotional Resilience and Managing Stress

  • The key strategies for coping with stress
  • How to recognise and differentiate emotions
  • The impact of emotions on how we deal with stress
  • Simple tools and habits that will help build resilience

LUNCH – provided

Afternoon session: Managing Conflict and Difficult Conversations

  • The key causes of conflict in practice
  • The barriers and benefits to addressing conflict
  • Strategies for dealing with conflict
  • How to have more assertive conversations

Delivered by John Mackel, experienced, corporate coach with an interest in Strategic Leadership and also a lecturer in QUB. John has worked extensively with GP Federation and Practice staff on a range of courses in the last 5 years.

A waiting list may be compiled, if course is fully booked please contact

Course cost – £120 (including VAT)

Payment Method – Participants will be invoiced after booking their place. 10% discount offered if booking all three events, please email to have your invoice amended.

Costs charged for Practice Plus Learning Hub events are organised on a cost neutral basis to cover the costs of speakers time, venue / lunch, staff time, any surplus funding will be reinvested into training activities.

Cancellation Fee

We appreciate sometimes it may be necessary to cancel your place, please note cancellation fees below may apply.

2 weeks’ notice – 100% refundable, admin fee £20

3 working days’ notice – 50% refundable

Less than 3 working days – non-refundable