Practice Plus Learning Hub – Leading Change & Quality Improvement 16th May

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Leading Change & Quality Improvement for Practice Managers

Thursday 16th May, 9.30am-4.30pm, Eastern FSU Offices, 1 Bradford Court, Belfast, BT8 6RB

Target Audience: Practice Managers / Business Managers

Cost: £120 (including VAT), 10% discount offered if booking all three Practice Manager events, please email to have your invoice amended.

A comprehensive one-day workshop designed specifically for Practice Managers, the morning session is aimed at exploring different methodologies around managing change and ways to ensure changes are successful within your practices. The afternoon session will focus on improving quality, offering different tools and techniques for example lean thinking.

The course will be interactive and there will be plenty of opportunity for discussions and sharing with colleagues, while benefiting from the knowledge and strategies outlined by the speaker.

Course Aims & Objectives

Morning session: Change Management

By the end of this workshop participants will understand:

  • Why change initiatives often fail
  • How people respond to change
  • The eight key steps to leading change
  • Strategies for dealing with resistance to change

Lunch – provided

Afternoon session: Quality Improvement

By the end of this workshop participants will understand:

  • What quality looks like
  • Continuous improvement principles
  • Lean Thinking for Quality Improvement
  • How to apply Lean tools for improving quality

Delivered by John Mackel, experienced, corporate coach with an interest in Strategic Leadership and also a lecturer in QUB. John has worked extensively with GP Federation and Practice staff on a range of courses in the last 5 years.

A waiting list may be compiled, if course is fully booked please contact

Course cost – £120 (including VAT)

Payment Method – Participants will be invoiced after booking their place. 10% discount offered if booking all three events, please email to have your invoice amended.

Costs charged for Practice Plus Learning Hub events are organised on a cost neutral basis to cover the costs of speakers time, venue / lunch, staff time, any surplus funding will be reinvested into training activities.

Cancellation Fee

We appreciate sometimes it may be necessary to cancel your place, please note cancellation fees below may apply.

2 weeks’ notice – 100% refundable, admin fee £20

3 working days’ notice – 50% refundable

Less than 3 working days – non-refundable